Veloura — Terms of Service

Last Updated: October 13, 2026

Overview

Welcome to Veloura!

The terms "we," "us," and "our" refer to Veloura. We operate this website and online store, including all related content, features, products, tools, and services (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

These Terms of Service ("Terms") explain your rights and responsibilities when accessing our website or purchasing our products.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our Services.

1. Access and Account Responsibilities

By using our Services, you represent that you are at least the age of majority in your jurisdiction or have obtained any legally required parental or guardian consent.

When placing an order or creating an account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and any activity conducted through your account.

You may not sell, transfer, or assign your account to another person without authorization.

2. Our Products

Veloura offers skincare and personal care products, including firming and lifting cream.

We make reasonable efforts to ensure that product descriptions, images, ingredients, and other information displayed on our website are accurate.

However, product appearance, color, packaging, and presentation may vary slightly due to manufacturing updates, screen settings, and other factors.

We reserve the right to:

• Modify product descriptions or specifications.

• Update packaging or product presentation.

• Discontinue products.

• Limit purchase quantities.

• Restrict product availability in certain regions.

These rights are subject to applicable consumer protection laws.

Product information provided on our website is intended for general informational purposes and should not replace professional medical advice.

Individual skincare experiences may vary. We do not guarantee specific cosmetic results unless expressly stated and legally supported.

3. Orders and Purchases

By placing an order through our website, you are submitting an offer to purchase the selected products.

Veloura reserves the right to accept, decline, or cancel orders for legitimate reasons, including suspected fraud, payment issues, inventory shortages, or pricing errors.

Orders are considered accepted when we confirm acceptance and process payment.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Please review your order information carefully before completing checkout.

Purchases are intended for personal or household use unless we expressly authorize commercial resale.

4. Pricing and Payments

All product prices are displayed on our website and may change without prior notice.

The price charged will be the price confirmed at checkout, subject to applicable laws concerning pricing errors.

We may offer discounts, promotional codes, and limited-time offers.

Promotions may be subject to additional terms and conditions.

Customers agree to provide accurate billing and payment information and authorize payment for their purchases.

Applicable taxes, shipping charges, customs duties, and other fees will be disclosed or handled as required by law.

Payments are processed through Shopify and supported payment providers.

5. Shipping and Delivery

Veloura offers worldwide shipping, subject to destination availability and applicable shipping restrictions.

Our standard shipping rates are:

• Standard Shipping: $2.99

• Free Shipping: Orders of $50 or more

Applicable shipping charges will be displayed during checkout.

Delivery estimates may vary depending on the shipping destination, carrier operations, customs processing, and other circumstances.

We are not responsible for delays outside our reasonable control, but we will honor any mandatory delivery and refund rights under applicable law.

Customers are responsible for providing accurate shipping information.

Please contact us immediately if you notice an error in your delivery address.

For additional details, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

We offer a 30-day return policy for eligible purchases.

To qualify for a standard return, products must be:

• Unused and unopened.

• In their original packaging.

• Accompanied by proof of purchase.

• Returned in accordance with our return instructions.

Customers are responsible for standard return shipping costs unless otherwise required by law.

Approved refunds are issued to the original payment method within 10 business days, or sooner where legally required.

Orders may be canceled before processing or shipment.

Please review our Return & Refund Policy for complete eligibility requirements, exceptions, and instructions.

Nothing in these Terms limits mandatory consumer rights.

7. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, videos, designs, and branding, is owned by Veloura or its respective licensors unless otherwise stated.

This content is protected by applicable copyright, trademark, and intellectual property laws.

You may use our website for lawful personal and non-commercial purposes.

Without prior written authorization, you may not:

• Reproduce or distribute our website content.

• Copy our product photography or branding.

• Use our trademarks or logos.

• Modify or republish our materials.

• Exploit our content for unauthorized commercial purposes.

All rights not expressly granted are reserved.

8. Optional Third-Party Tools

Our website may provide access to third-party tools, applications, or services.

These tools may be provided on an "as is" and "as available" basis.

We do not necessarily control or endorse third-party services.

Your use of third-party tools may be subject to additional terms and privacy policies established by their respective providers.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the content, accuracy, availability, or privacy practices of websites we do not control.

Customers should review the applicable policies before using third-party services or completing transactions on external websites.

10. Relationship with Shopify

Veloura is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Veloura.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Veloura, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Veloura.

11. Privacy Policy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Because our store is hosted by Shopify, certain information may also be processed by Shopify and authorized service providers.

For additional information, please review our Privacy Policy and Shopify's Consumer Privacy Policy:

https://privacy.shopify.com/en

12. Customer Reviews and Feedback

Customers may submit reviews, testimonials, suggestions, photographs, or other feedback regarding our products and services.

By submitting content to us, you represent that you have the necessary rights to provide it and that your submission does not violate applicable laws or third-party rights.

You grant Veloura a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt submitted feedback for legitimate business purposes, including marketing and improving our Services, subject to applicable law.

You agree not to submit false, misleading, defamatory, unlawful, or infringing content.

We reserve the right to remove inappropriate or unlawful content where permitted by law.

Any incentives or compensation connected to customer testimonials must be appropriately disclosed.

13. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

• Product descriptions

• Pricing

• Promotions

• Product availability

• Shipping charges

• Delivery estimates

We reserve the right to correct errors and update information as necessary.

If an error affects an existing order, we will handle the situation in accordance with applicable consumer protection laws.

14. Prohibited Uses

You agree to use our website only for lawful purposes.

You may not:

• Engage in fraudulent or illegal activities.

• Submit false or misleading information.

• Violate intellectual property rights.

• Harass or threaten other users or employees.

• Upload viruses, malware, or malicious code.

• Attempt unauthorized access to our systems.

• Collect customer information without authorization.

• Send spam or unsolicited promotional content.

• Interfere with website security or functionality.

• Use automated tools to scrape, exploit, or disrupt our Services without authorization.

We reserve the right to restrict or terminate access when these Terms are violated, subject to applicable law.

15. Automated Agents and AI Tools

Automated software, bots, and AI agents interacting with our website must comply with applicable laws and our website access restrictions.

Automated systems must not:

• Misrepresent their identity.

• Circumvent CAPTCHA or security protections.

• Access restricted website areas without authorization.

• Interfere with website performance.

• Bypass technical measures intended to regulate automated access.

We may restrict or block automated access that violates these Terms.

16. Termination

We reserve the right to suspend or terminate access to our Services if a customer violates these Terms or engages in unlawful or harmful activity.

Termination does not eliminate any outstanding payment obligations or rights and responsibilities that are intended to survive termination.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted access, error-free functionality, or that the Services will meet every customer's individual expectations.

Veloura skincare products are intended for cosmetic use in accordance with their instructions and labeling.

Individual results may vary.

Except for warranties expressly provided or required by law, we disclaim implied warranties to the extent legally permitted.

Nothing in this section excludes statutory warranties, guarantees, or consumer rights that cannot lawfully be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Veloura and its affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or Services.

This may include lost profits, business interruption, or loss of data, where exclusion of such damages is legally permitted.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including applicable liability for defective products, fraud, or personal injury.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Veloura, Shopify, and their respective affiliates, employees, and service providers from third-party claims, damages, or reasonable legal expenses arising from:

• Your material breach of these Terms.

• Your violation of applicable law.

• Your infringement of third-party rights.

• Your unlawful or unauthorized use of our Services.

This provision does not limit any mandatory consumer rights.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable store policies, constitute the agreement governing your use of our Services.

Failure to enforce a provision does not constitute a waiver of our right to enforce that provision later.

22. Assignment

Customers may not transfer or assign their rights or obligations under these Terms without our prior written consent.

Veloura may assign its rights and obligations as part of a legitimate business transaction, subject to applicable law.

23. Governing Law

These Terms will be governed by the laws applicable to the business entity operating Veloura, subject to any mandatory consumer protection laws that apply in your place of residence.

Nothing in these Terms removes legal protections or jurisdictional rights that consumers cannot lawfully waive.

24. Changes to These Terms

We reserve the right to update or modify these Terms of Service as necessary.

Changes will be posted on this page with an updated revision date.

Where required by law, we will provide notice of material changes.

Continued use of our Services following an effective update may constitute acceptance of the revised Terms to the extent permitted by law.

25. Contact Information

If you have questions regarding these Terms of Service, please contact us.

Business Name: Veloura

Email: support@velourafirmingandliftingcream.com

Address:
6443 Orange St
Los Angeles, CA 90048
United States

We appreciate your business and thank you for choosing Veloura.