Veloura — Return & Refund Policy

Last Updated: October 13, 2026

At Veloura, we are committed to providing high-quality skincare products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• Products must be unused and unopened.

• Products must be in their original packaging.

• Protective seals must remain intact.

• Proof of purchase or an order confirmation is required.

For hygiene and safety reasons, opened, used, or tampered-with skincare products cannot be returned unless required by applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

support@velourafirmingandliftingcream.com

Include your order number, the item you wish to return, and the reason for your request.

Once your return is approved, we will provide instructions for sending your item back.

Return Address:

Veloura Returns
6443 Orange St
Los Angeles, CA 90048
United States

Please do not send products back without first contacting our support team. Unauthorized returns may not be accepted.

3. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

We recommend using a trackable shipping service to ensure your package reaches our return facility.

Return shipping costs are non-refundable unless otherwise required by law.

If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@velourafirmingandliftingcream.com.

Please provide:

• Your order number

• A description of the issue

• Photos of the product and packaging, if available

Our team will review your request and determine an appropriate solution, including a replacement or refund where applicable.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for standard returns:

• Opened or used skincare products

• Products with broken or removed protective seals

• Items that are not in their original condition

• Products returned without prior authorization

These restrictions do not affect your statutory rights concerning defective, damaged, or incorrectly supplied goods.

6. Sale and Discounted Items

Products purchased during promotional events, sales, or with discount codes may be returned as long as they meet our standard return requirements.

All eligible returns must be requested within 30 days of delivery.

7. Exchanges

We do not offer direct exchanges for standard returns.

If you would like a different product, please request a return for your original item and place a new order once your return has been approved.

For damaged, defective, or incorrect products, please contact our support team.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

To request a cancellation, email support@velourafirmingandliftingcream.com as soon as possible with your order number.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery under the terms of this policy.

Any mandatory cancellation rights under applicable law remain unaffected.

9. Shipping Fees and Refunds

Our standard shipping rates are:

• Standard Shipping: $2.99

• Free Shipping: Orders of $50 or more

For ordinary returns, original shipping fees are non-refundable, except where applicable law requires otherwise.

If your order qualified for free shipping, no original shipping charge will be deducted from your refund solely because you returned an eligible item.

Any shipping refunds required by applicable consumer protection laws will be honored.

10. International Returns

Veloura ships worldwide.

International customers may request returns within 30 days of receiving their order, subject to the eligibility requirements in this policy and applicable local laws.

Customers are responsible for standard return shipping costs unless otherwise required by law.

Any customs duties, taxes, or other applicable return-related charges will be handled according to applicable law.

European Union and Other Statutory Withdrawal Rights

Customers in the European Union generally have the right to withdraw from eligible online purchases within 14 days of delivery without providing a reason.

Similar statutory rights may apply in other jurisdictions, including the United Kingdom.

Where these rights apply, Veloura will comply with applicable requirements regarding cancellation, return shipping disclosures, and refund timing.

Certain sealed products unsuitable for return due to health protection or hygiene reasons may be excluded from statutory withdrawal rights after being unsealed, where permitted by law.

Nothing in this policy limits your mandatory consumer rights.

11. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, or sooner if required by applicable law.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@velourafirmingandliftingcream.com.

12. Contact Information

For questions regarding returns, refunds, cancellations, or your order, please contact:

Veloura

Email: support@velourafirmingandliftingcream.com

Return Address:
6443 Orange St
Los Angeles, CA 90048
United States

We appreciate your business and look forward to assisting you.