Veloura — Shipping Policy

Last Updated: October 13, 2026

At Veloura, we are committed to providing a smooth, reliable, and convenient shopping experience. We take care to ensure that every order is processed, packaged, and shipped as efficiently as possible.

Please review our shipping information below before placing your order.

1. Order Processing Time

All orders are processed within 3–5 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed on weekends or holidays will begin processing on the next business day.

• Processing times may be extended during holidays, promotional events, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping Rates

We offer affordable shipping options for our customers.

• Standard Shipping: $2.99

• FREE Shipping: On orders of $50 or more

Shipping eligibility and any applicable charges will be confirmed at checkout.

3. Estimated Delivery Times

Our standard estimated delivery time is 7–10 business days after shipment.

Please note that this does not include the 3–5 business days required for order processing.

Estimated total delivery time:

10–15 business days from the date your order is placed.

Delivery times are estimates and may vary depending on your location, shipping carrier, customs clearance, and other circumstances outside our reasonable control.

4. Worldwide Shipping

Veloura offers international shipping to supported destinations worldwide.

International deliveries may require additional time due to customs inspections, local postal services, and destination-specific requirements.

Any applicable customs duties, import taxes, or additional fees will be handled according to the information disclosed at checkout and applicable law.

Some shipping destinations may be restricted due to carrier limitations or local regulations.

5. Shipping Carriers

We work with trusted shipping carriers to deliver your orders safely and efficiently.

Depending on your location, your order may be shipped through:

• USPS

• UPS

• FedEx

• DHL

The shipping carrier may vary based on the destination and available delivery services.

6. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking details, when available.

Tracking information may take some time to update after the carrier receives your package.

If you have questions about your shipment, please contact our customer support team.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@velourafirmingandliftingcream.com.

We will make reasonable efforts to accommodate address changes before an order has been processed or shipped.

Once an order has shipped, we may be unable to modify the delivery address.

8. Shipping Delays

While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Weather conditions

• Carrier disruptions

• Customs inspections

• Public holidays

• High shipping volumes

• Other unforeseen circumstances

If your order experiences a significant delay, please contact our support team for assistance.

Nothing in this policy limits your rights under applicable consumer protection laws.

9. Lost, Missing, or Damaged Packages

If your order is marked as delivered but you have not received it, please check your mailbox, surrounding delivery areas, and with household members or building management.

If you still cannot locate your package, contact us so we can assist in investigating the delivery.

If your package arrives damaged or contains an incorrect item, please contact our support team as soon as possible.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible, subject to applicable consumer rights.

For additional information, please review our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, delivery times, tracking, or your order, please contact us.

Store Name: Veloura

Customer Support Email: support@velourafirmingandliftingcream.com

Address:
6443 Orange St
Los Angeles, CA 90048
United States

We appreciate your patience and thank you for shopping with Veloura!