Veloura — Purchase Options & Cancellation Policy

Last Updated: October 13, 2026

At Veloura, we strive to provide a convenient, transparent, and flexible shopping experience. Certain products may be available through one-time purchases, subscriptions, pre-orders, or try-before-you-buy offers.

This policy explains how these purchase options work, including payment terms, renewals, cancellations, and refunds.

1. One-Time Purchases

When you place a one-time order, payment is collected at checkout.

Orders are generally processed within 3–5 business days and shipped according to our Shipping Policy.

You will receive an order confirmation email after completing your purchase, followed by a shipping confirmation when your order has been dispatched.

Orders may be canceled before they have been processed or shipped.

To request a cancellation, contact us as soon as possible at support@velourafirmingandliftingcream.com.

Once an order has been processed or shipped, cancellation may no longer be possible, subject to applicable consumer rights.

2. Subscription Purchases

Certain Veloura products may be offered through subscription plans that provide recurring deliveries at the frequency selected during checkout.

By purchasing a subscription, you authorize recurring charges to your selected payment method according to the subscription terms disclosed at checkout.

Your payment information will be stored and processed securely by our authorized payment providers.

Subscription details, including pricing, billing frequency, delivery schedule, and any applicable minimum commitment, will be displayed before purchase.

Managing Your Subscription

You can request to manage, modify, or cancel your subscription by:

• Accessing the subscription management link provided in your order confirmation email, where available.

• Logging into your customer account, if subscription management is supported.

• Contacting our customer support team.

Email: support@velourafirmingandliftingcream.com

Cancellation requests will take effect in accordance with the subscription terms disclosed at checkout and applicable law.

If a subscription renewal has already been processed or shipped, the order may be subject to our Return & Refund Policy.

Automatic Renewals

Subscriptions may automatically renew according to the billing schedule selected during checkout.

Recurring payments will continue until the subscription is canceled or otherwise ends under the applicable subscription agreement.

Any required renewal reminders, cancellation notices, or disclosures will be provided in accordance with applicable law.

3. Pre-Orders

Certain products may be available for pre-order before they are in stock or ready for shipment.

Depending on the offer, we may:

• Collect full payment at checkout.

• Collect a partial deposit.

• Authorize a payment method and collect the remaining balance before fulfillment.

The applicable payment arrangement and estimated availability will be disclosed during checkout.

Pre-Order Cancellations

Pre-orders may be canceled before processing or fulfillment, subject to the terms disclosed at checkout and applicable law.

If your pre-order has already shipped, you may request a return under our Return & Refund Policy.

If a pre-order is canceled before fulfillment, any refund due will be issued to the original payment method in accordance with applicable law.

4. Try Before You Buy

Some products may be offered through a try-before-you-buy program, where available.

Under this purchase option, your payment method may be authorized when you place an order.

You will receive a specified trial period to evaluate the product and decide whether to keep it.

The trial duration, payment terms, return requirements, and applicable charges will be disclosed before checkout.

Trial Period and Payments

If you choose to keep the product, your payment method will be charged according to the terms presented at checkout.

If you do not return the product within the applicable trial period, your payment method may be charged automatically for the agreed purchase amount.

To avoid unwanted charges, please review the specific trial terms and return deadlines provided with your order.

5. Returns and Refunds

Veloura offers a 30-day return policy for eligible purchases.

For standard returns, products must be:

• Unused and unopened.

• In their original packaging.

• Accompanied by proof of purchase.

• Returned in accordance with our return instructions.

Customers are responsible for standard return shipping costs unless otherwise required by applicable law.

Approved refunds are issued to the original payment method within 10 business days, or sooner where legally required.

Subscription orders, pre-orders, and try-before-you-buy purchases may be subject to additional terms disclosed at checkout.

For complete details, please review our Return & Refund Policy.

6. Changes to This Policy

Veloura reserves the right to update this policy to reflect changes in our purchase options, business operations, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will not retroactively alter existing purchase agreements where prohibited by law.

7. Contact Information

If you have questions about subscriptions, pre-orders, cancellations, billing, or refunds, please contact our customer support team.

Business Name: Veloura

Email: support@velourafirmingandliftingcream.com

Address:
6443 Orange St
Los Angeles, CA 90048
United States

We appreciate your business and thank you for choosing Veloura!